Most sign-in issues fall into one of four buckets — wrong password, missing reset email, account not found, or app/browser issues — and trying them in order resolves nearly all cases.
- Wrong password: tap "Forgot password" for a reset link.
- Reset email not arriving: usually means the account uses a different email than the one you typed.
- "Account not found": either wrong email or you don't have an account yet.
- App/browser: hard-refresh, clear cookies, try a different browser.
- Corporate VPN or network: try a personal connection.
| Good to know If none of these work, open the chat in the corner of this page with the email you most likely used — we can look up your account directly. |
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