Response times by topic – Paathz

Response times vary by topic and channel — live chat during business hours is fastest; complex requests requiring identity verification take longer.

Live chat (business hours): first response 5–15 min.
Talent tickets: first response within 24 business hours.
Employer tickets: first response within 4 business hours.
Safety reports: acknowledgment within 1 business day; urgent actions within hours.
Privacy/data rights: acknowledgment within 5 business days; resolution within 5–10 days.

Good to know If your issue is urgent and you haven't heard back within these times, reply to your ticket or open a new chat — we'd rather hear from you again than have you sit waiting.